FAQ

FAQs for Bagzilla

  1. What is your return policy?

    • You can return any item within 7 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.

  2. Do you offer a warranty on your bags?

    • Yes! We provide a 2-year repair warranty on all our branded bags. If your bag experiences any manufacturing defects, we will repair it at no cost to you.

  3. Can I place a bulk order for my business?

    • Absolutely! We encourage bulk orders and offer wholesale rates. Please contact our customer service team to discuss your bulk order needs and pricing.

  4. What materials are your bags made from?

    • Our bags are handmade by skilled craftsmen using high-quality materials. We prioritize durability and style to ensure you receive the best product possible.

  5. Why might my shipment be delayed?

    • Due to high demand for our products, there may be occasional delays in shipment. Our craftsmen ensure that each item meets high standards, which may require additional time. We appreciate your understanding and patience.

  6. How can I contact customer service?

    • You can reach our customer service team through the “Contact Us” page on our website. We are here to assist you with any inquiries. Additionally, we offer 24/7 WhatsApp support for your convenience.

  7. Do you ship internationally?

    • Yes, we ship to select international locations. Please check our shipping policy for more details on international shipping rates and delivery times.

  8. How long does shipping take within the domestic area?

    • Domestic orders typically arrive within 5-7 business days using standard shipping. Expedited options are available at checkout for quicker delivery.

  9. What if I receive a damaged or incorrect item?

    • If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will assist you with a return or exchange process.

  10. What should I do if I have more questions or issues?

    • For any additional questions or concerns, please don’t hesitate to get in touch with our customer service team through the “Contact Us” page or via our 24/7 WhatsApp support. We're here to help!